|
Your Privacy
Your privacy is very important to us
This policy was last updated on
Sep 25, 2007
Summary
Our Policy in Brief
Your Privacy in Humain Language
The Safe Zone
The Browsing Zone
The Users Zone
The Public Zone
Changes to our Policy
How to Opt-In and Opt-Out
Made to Order Software Corporation Commitment to Security
Technical Policy (very detailed)
Full IP Address & Host Name
Full URL
Referer URL
Access Time & Date
Other Access Information
Search Text
Full Name
Date & Time representation
Unique ID
Login & Password
Job Title
Postal Address
Organization or Company
Home, Work, Cell and Fax phone numbers
email address
Nickname
Geographical Location
Website address
Signature
Post Messages
Shopping Cart & Wishing List
Banking Card Information
Cookies
Disputes
The first part of this page describes in broad terms what the
privacy policy of the web site of Made to Order Software is.
We also have
a more detailed version
below.
Your privacy, on the website of Made to Order Software, is divided
in four different statements as follow:
| 1. |
The Safe Zone |
A zone you can visit 100% safely.
Limited to this one page and our P3P policy files. |
| |
| 2. |
The Browsing Zone |
Here we log your IP address and make use of some cookies
so as to tailor our website for you. |
| |
| 3. |
The Users Zone |
For our registered users. Note that the registration form is not
in itself part of the Users Zone. Users can manage their account
and purchase software and other goods from us once registered. |
| |
| 4. |
The Public Zone |
Our forums are part of the Public Zone. In our forums, you can post
messages which become public. Note however that you can browse our
forums without having to ever register with us (i.e. Browsing Zone). |
If you want to know in detail what information we collect, what we do with it,
and so on, read the
detailed statements below.
Otherwise, the following humain readable descriptions will give you a quick
look at what we do with your information.
- Register access without your IP address
The best way to define the Safe Zone is: we will have no means of knowing who
you are when you visit our Safe Zone.
Most websites will to the minimum record your IP address along with some other
information such as the page(s) you visit, the browser you are using, etc.
Our Safe Zone will log accesses, but your IP address is not included. In other
words, even though we will know you used, say, Internet Explorer, we will
not be able to tell who you are physically.
Note: our Safe Zone is really minimal. It includes this one privacy.html
page (and all the files it references such as images, styles sheets, flash
animations, etc.) and the files under the w3c/ directory
(namely p3p.xml and policies.xml which define our
policies in a format your computer can understand.)
- Register access including your IP address
- Make use of cookies to tailor our website
Most of our pages can be considered to be part of the Browsing Zone.
This includes all the pages which end with .html (except privacy.html.)
Our Browsing Zone records your where about on our website and that
data includes your IP address.
Note that you can go to our forums and as long as you do not post a message
you will be considered to be in the Browsing Zone. Also, if you are interested,
you can check out our registration form in this zone... as long as you do not
enter valid entries and click on Register.
Our cart can also be used in our Browsing Zone, until you click on Check Out
at which time you will be required to register. If you decide not to register,
you will not be able to purchase anything directly from our website.
In order for our cart and some other features to work, we do make use of cookies
in our Browsing Zone. Though these cookies will no identify you directly,
remember that we log your IP address which could be used to identify you.
Yet, these cookies do not include sensitive
information.
- Register access including your IP address
- Make use of cookies
- Keep your login, password and email on record
- Keep your choices in regard to receiving marketing emails and updates of security warnings
- Keep your invoices, including your name and address (but no banking card information)
- Optionally keep other information (name, address, phone numbers, website, signature)
The Users Zone includes the Browsing Zone and pages accessible by our
registered users. When you are registering with us, you start entering the
Users Zone. This zone require you to supply us with:
- a valid user name (also referenced as a login name),
- a valid password, and
- a valid email.
All the other information is optional. Once registered, you can go to My
Account Options page to modify all of the information except your user
name.
Once registered with us, you will be given access to different pages
that you otherwise will not be able to access such as My Account Options,
Post pages in our forums, Invoices once your purchased software or other
goods from us.
Registered users can also purchase goods from us. In that case we require
you to provide two sets of information as follow:
| A) |
Billing location including:
|
| |
First name
Last name
Organization or business name (for company purchase only)
Street address
State (US and Canada)
Zip code
Country
|
| |
This information is saved in our invoice system whether or
not your transaction is completed, fails or succeeds.
We do not currently offer a way for you to remove one of
your invoices.
|
| B) |
Banking card including:
|
| |
The card number
The type of card
The verification code
The expiration date
|
| |
This information is never sent to our servers. Instead
it is forwarded to a bank card processor which verifies
the information and takes care of sending an order to
charge your account of the amount stated in our invoice.
|
If some of the items you purchase have to be shipped to you, we will use
the address you specify with your payment to send the goods. We will not
make use of that address for any other purposes unless it is the same as
the one found in your account and that address is not barred from
receiving marketing documents from us.
Note that a session cookie is used to know that you are logged in. In
order to clear the cookie, click on the Logout link in our menu on the
left or close all of your browser windows (i.e. Quit).
[IMPORTANT NOTE: With some versions of Internet Explorer, a logout
will not suffice to delete the cookie. If you can still see the
cookie after a logout, then the only way to get rid of it is for you
to manually delete it. We suggest that you upgrade your version
of Internet Explorer if that happens.]
- Register access including your IP address
- Make use of cookies
- Keep your login, password and email on record
- Keep your choices in regard to marketing and security warnings mailing lists
- Keep your invoices (but no banking card information)
- Optionally keep other information (name, address, phone numbers, website, signature)
- Keep your posts
The Public Zone includes the Browsing and Users Zones and the posting
pages of our forums. The posting pages let you type up a message to
post it on our website. This means the message becomes public and any
one of our users accepting our Browsing Zone policy will have access
to these messages.
We consider that the data defined under Public Entries in your user
account can also be shown to our other users accepting our Browsing Zone
policy. Note however that this information is hidden by default.
You can hide the public entries of your account by going to My Account
Options. However, you cannot yourself delete a message you posted in
our forums. If you have a need to remove a message from our forums,
please contact us via our support page. We will remove the message
for you as long as we can identify you as the rightful owner of the
message.
We may change our policy at any time without notice. However, the policy in
place when you accessed our site will remain valid for 7 days (168 hours). The
changes will be posted on this page and our p3p XML files will be updated
accordingly.
When you register an account with us, only the first part of the registration
form needs to be filled (Required information). This includes a user
name, a password and an email. You also have several flags that you can turn
on or off. All the other information is optional and thus you do not need to
enter anything if you do not want to do so.
Once you are registered with us, you can edit your account options to add or
remove information and change the different flags defined in your account.
You can access your account options by following these steps:
-
Go to the
Login
page; enter your user name and password, then click on Login;
-
Once succesfully logged in, go to
My Account Options.
On that page, tweak your information the way you like it, and
finally click on the Save Changes button.
Personal information which do not appear on your account options
page cannot be changed.
Items you put in your cart or wish list can be deleted by going to
your cart or
wish list and clicking on the
cross of your cart. Note that this delete button really only hides
the items. These will remain hidden in our cart system until you
purchase them.
We always do our upmost to maintain security on our servers. We
keep them up to date by updating our different software as security
updates are made available.
Also, only a few people in our company are given access to our
servers. This helps in preventing unauthorized access to any
of your personal data in order to avoid any missuse.
If you suspect a leak or detect anything which looks like it
could be a security risk, let us know at once by emailing
use at
security@m2osw.com.
The following document gives you a complete list of all our
doing in regard to data we collect from you. At the bottom
we enumerate the cookies
we use in link with that data and how the cookies are used.
Our privacy policy applies to the following web sites:
- www.m2osw.com
- secure.m2osw.com
- www.turnwatcher.com
Our privacy policy can be retrieved from the default location:
Note that all the data we collect, unless otherwise noted,
is kept indefinitively in our database system.
It is important to understand that we do have to keep backups
of our database system in case our hardware fails, a software bug generates
errors in the live database or hackers somehow gain access to our
servers. When we say below that you can delete your information,
you can. However, it instantly happen only in the main database.
The backups are kept for several months (we didn't determine the
exact duration yet). So we still will have access to your
information for some time after you deleted it. On the other hand,
we use a database which is at most 7 days old to do our research,
and before to contact you for any purpose, we will query our live
database.
Below we use the term any time. This is a short to say
any time as long as our website is up and running and open
to our users. We will take our website down once in a while
in order to update it, for security verification, and other
administrative tasks.
Note: IP Address means Internet Protocol Address
Your IP address will be recorded each time you access one of our files
on our HTTP servers. There are two exceptions: files in the /w3c directory
and this file, privacy.html, do generate a record without your
IP address.
Your IP address is also recorded in our database each time you login,
register, send us a service request, post a message on our forums, and
any other activity which generates a new session identifier.
When available at the time of your transaction, we will also get the host
name that your IP represents.
Often, your IP address can be used to identify you. Especially if you
have a static IP address.
Our usage:
- to determine the number of unique access to each web page;
- to secure our web services so anyone will not just abuse it.
Note: URL means Uniform Resource Locators
We save the path of the pages that you access on our website, including the protocol
and the eventual query string.
Our usage:
- to determine which pages are the most accessed;
- to enhance our website navigation system.
Note: URL means Uniform Resource Locators
When you click a link on one of our pages, the browser will usually set
what is called the Referer URL to the page you are leaving. This gives
us information on your movements on our website. The content of the
Referer URL is the same as the content of the Full URL: the path to
the page, the protocol and the eventual query string.
The Referer URL is totally optional. If you do not provide it you can
still browse our web pages freely. However, the privacy.html
page is not truly going to be part our safe zone if you do not
specify privacy.html as the referer when loading all of
the images, style sheets and java scripts.
IMPORTANT NOTE: whenever you click on a link shown by a third party
search engine, we receive information about your search in the
referer query string. We save that information too and we may make
use of it (see Search Text below.)
Our usage:
- to map our user navigation;
- to enhance our website navigation system;
- to enhance our own search engine;
- to enhance our products.
We save the time and date at which you access our website for every single
access. The date includes the year, month and day. The time includes the
hour, minutes and seconds.
Our usage:
- to determine when our users are the most active;
- to know how long our users look at different pages.
We also record:
- The method used to access our server;
- The response that our server sends you;
- The user agent (i.e. browser) that you are using; the string sent very much depends on your agent, it may include:
- the name of the agent,
- the version of the agent,
- the operating system you are using,
- the language it was compiled for,
- the interface it uses.
- The size of your request and our response.
Our usage:
- to determine the browsers we need to support well;
- to make decisions about which Operating System should be targeted by our products.
When searching on our servers using our search facilities,
we will record the text of your query.
Note that if you reached our page using a third party search engine,
it is very likely that we will receive the search keywords in the
query string of the Referer URL which will be recorded in our logs.
We may make use of that data as well.
Our usage:
- to try to answer your search;
- to enhance our search engine;
- to enhance our products.
When registering with us or when you edit your account options, you are given
the option to enter your title, first name and last name.
In your account form, you can delete that information at any time by going to
your account options.
We also ask you your first name and last name when you want to purchase
something from us. In this case it is mandatory. That information is saved
in your invoice. We do keep your invoices indefinitively and you cannot
remove your Full Name from an invoice.
Our usage:
- to personalize your experience on our website and emails;
- to complete a financial transaction.
Once registered with us, you can then edit your account options. On that
page you are given the option to enter the way you like to have the date
and time represented and specify in which timezone you are.
By default, the date and time are shown as in the USA and as if you lived in the
Pacific Standard Time zone (PST). The date is represented as Day/Month/Year.
And the time is shown as Hour:Minutes AM/PM. The time zone is not shown.
You can change the defaults at any time to better suit yourself. You can get
the defaults by clearing the date and time entries and setting the timezone
to PST.
This is considered a preference and we don't do much with this information
beyong displaying the date and time the way you request it.
Our usage:
- to personalize your experience on our website.
We use several unique identifiers to track what is happening on our website.
When you register with us, we generate a new user entry and we give that
new user a unique identifier.
We will generate large random unique identifiers to keep track of
registrations, login sessions, service requests, carts and invoices.
These random numbers are really hard to guess since we use some
hardware enthropy to generate them.
Our usage:
- to identify you when you register with us;
- to identify you when you login;
- to track your messages when you post service requests;
- to let you purchase software and other items from our website;
- to keep track of your purchases (invoices) so we can authorize you to download our software.
At the time you want to register with us, you need to give us a user name
(login) and a password. Your user name does not need to be your real name. Your
password needs to be at least 6 characters and is not in any way constrained
to any specific set of characters.
You can change your account password at any time by editing your account
options. Your user name cannot be changed.
Note that passwords will be saved encrypted in our database. We cannot tell
you what your password is. If you forget your password, you can ask us to
regenerate a new password using the login screen. The new password will be
emailed to you, encrypted in the same way as your former password and saved
in our database.
You cannot delete your account. We may, however, cancel your account for
different reasons (our terms and conditions explains this in details).
You can also send us a request to close your account. This means you will
not have access to your account anymore. Yet, it still will not be deleted
and all the information present at the time it is canceled or closed will
remain.
Your login name will not appear anywhere. You should keep your login name
secret just as you keep your password secret. If you want to post in our
forums and have these posts marked with a name of your choice, you can go
to your account options and define a nickname. Make sure your nickname is
not the same as your login name.
Our usage:
- to identify you;
- to let you purchase software and other items from our website;
- to let you post messages on our forums;
- to keep track of your purchases (invoices) so we can authorize you to download our software.
You can inform us of your job title when you register and when editing your
account options.
You can delete your job title information at any time.
Our usage:
- to identify you by your title;
- to do marketing research;
- to better target our advertising campaigns.
At the time you register and when you edit your account options,
you optionally can include your complete address
(street, apt. or suite, state and country).
You can delete your postal address information saved in your account
at any time.
We will also ask you your complete address whenever you purchase
something from our website. This address is required in order for us
to confirm your banking card payment. We then save your address in
your invoice. There is currently no way for you to remove your
address from one of your invoices.
Note that your Geographical Location is not covered as your Postal
Address. The field is clearly separated and is public, whereas your
Postal Address is totally private and other users will not be able
to access it.
Our usage:
- to map where our users are located in the world;
- to do marketing research;
- to enable purchases using a credit card.
When you are registering an account with us as an employee or an agent of
an organization or company, we ask you to enter the name of that
organization or company. This information is optional.
You can delete your company name from your user account.
We will also ask you your organization or company name whenever you
purchase something from our website for that organization or company.
This name is required in order for us to confirm your banking card
payment. We then save this name in your invoice. There is currently
no way for you to remove your organization or company name from one
of your invoice.
Our usage:
- to do marketing research;
- to enable purchases using a credit card.
When you are registering an account or you edit your account
options you optionally can enter your phone numbers. This
information is optional.
You can delete all of your phone numbers from your account.
We may use your phone numbers for support purposes if you
ask us to call you in that regard. We usually prefer to
use emails or posts on our forums for support matters
though.
By default, your account will be marked as 'No marketing
calls, please'. If you decide that it is okay for us to
call you in link with marketing some of our products,
you can turn on the given flag and include your first
and last name. Without that information, we will not
use your phone numbers for marketing purposes.
Our usage:
- to make support phone calls;
- to make marketing phone calls.
Note: email means Electronic Mail
When you want to register an account with us, you need to give us
an email address. We will use that email in order to contact you.
There are two categories of emails: those which you cannot opt
out of and those you can avoid receiving by clearly stating that
you want to opt out.
The following are the cases you cannot opt out of:
- Confirm your registration;
- Send you a new password;
- Confirm a purchase with us, in that case it will include an invoice;
- Letting you know how a purchase marked for review is doing.
The following are the cases you can choose to opt out of:
- Confirm and reply to a service request;
- Notify you that a reply was sent to one of your posts on our forums;
- Messages about security fixes in our software;
- Messages about new products by Made to Order Software;
- Messages about promotions in regard to new products;
- Messages about product updates of products you purchased.
Note that you do not need to include an email address when you send us
a service request. Obviously, we will not be able to answer to your
request if you do not give us an email address. You can use that
special feature to send us compliments, feature requests for our
products and other such nice messages.
Later, you can update your email address by going to your account options
and changing it. In your account options you can also include two
additional email addresses. We will not use the second and third emails
unless you ask us to swap one of them with the first email address.
This can be useful in case you lose access to your primary email address
and forget your password.
For us to maintain your account, you must make sure that your primary
email remains valid. If we get errors for a long period of time sending
emails to that email address, we may cancel your account.
Our usage:
- confirm registration, purchase, service requests;
- send a new password;
- notify you of a reply to a message your are watching in our forums;
- message about a new product, promotions, an update, a security fix.
Once registered, you can edit your account options and add a
nickname.
For security reasons, we do want to keep your login
secret. We will know and you do know about your login. Others
do not need to know. For this reason, we created the nickname
which is used to mark your posts in our forums.
We strongly suggest that you do use a nickname which is different from
your User Name and First Name, Last Name.
You can change, remove, hide or show your nickname at any time.
This is done by editing your account options.
Note that once your account is hidden, all your posts get the
nickname Anonymous. Yet, we keep the information about the fact
that you are the originator of the post. If you only delete
your nickname (or never put a nickname) and make your account
visible, your posts and profile will show your nickname as
Anonymous.
Our usage:
- to show our users when they look at your profile;
- to show our users who posted a message.
Once registered, you can edit your account options and add a
broad location in the entry box called Geographical Location.
This is public information to let our forum users know your
current physical location on the Earth, some other planet or
in space. Most users will put the name of their country or
states or, when living in a large city, the name of that
city. We do not use that information ourselves since we do
not have any control over what you enter here. It will be
shown in your public profile when your account is marked
Visible.
The Geographical Location is optional and can be removed at any time.
Our usage:
- to tell our users where you live.
Once registered, you are given access your account options. In these options
there is an optional public entry named Website. You can enter the full URL
to your website in that entry. You can test the validity of your entry by
going to look at your profile (do not forget to save your changes once before).
Note that you will see a link to go look at your profile only if you marked
your account as visible.
You can remove your website URL by going back to your account options and
deleting the URL. The link will instantaneously be removed from your user
profile.
Notice that by giving your website URL to us, it is likely to give all our
users (and ourselves) a way to physically know who you are.
Our usage:
- to get an idea of who our users are;
- to present to our other users.
Once registered, you are given access your account options. In these options
there is an optional public entry named Signature and two radio buttons to
choose the default behavior for how to use your signature.
You can change your signature setup at any time, including deleting your
signature.
Your current signature will appear in all your posts, the old ones and the
new ones. Your posts have a reference to your signature which enables this
feature to work. In other words, your signature is not duplicated in all
your posts (which is why you can delete it at any time.)
Our usage:
- to inform our users of who you are without having to retype the
information all the time.
Once registered, you are given permission to post on our forums. All
of our forums are considered public since our users can read them
without asking your permission. Some forums are reserved to our
registered users only, but they still are considered public.
You do not currently have a way to edit, hide or delete a post you
made before. If there is a post that you would like to amend or
remove you will have to send us a
service request
or a direct email to support@m2osw.com.
You also need to give us a good argument why you want the post to be
removed (i.e. some information is under a Non-Disclosure Agreement, this
post is diflamatory, etc.)
Our usage:
- to openly communicate with all our users;
- to help other users;
- to gather information on new products our users would love to have;
- to gather information on new features for our existing products our users would love to have.
When browsing on our website, you may find different products that
you can purchase. There will be a button which you can click to
add that product in your cart. One item is added in your cart with
the time and date. You can change the quantity later.
Once a product is in your cart you can either:
- Purchase it by going to the Check Out pages;
- Move it to your wish list by clicking on the Aladin Lamp;
- Delete it by clicking on the red cross.
Your wish list is the same as your cart. The main difference is
that it will not appear in the list of items you purchase when
you click on Check Out. We keep your cart and wish list even
after you leave our web site with the help of a cookie.
Once a product is in your wish list you can either:
- Move it to your cart by clicking on the Cart icon;
- Delete it by clicking on the red cross.
It is important to note that the delete feature does not
actually delete the item from your cart or wish list. It simply
hides it. We use this mechanism to help ourselves ameliorate
our website by seeing on which item people change their mind.
Once you click on Check Out, the cart changes to ask you to enter
your banking information. At first your full name and address,
and next your credit card information. You need to be a registered
user with us and logged in before you can see these pages.
The information we gather in the first step is covered by the
Full Address entry. The information we gather in the second step
is covered by the Banking Card entry.
Once a transaction completes successfully, the items in your
cart are marked as Bought and linked to an invoice. You will
not see these items in your cart anymore. However, you can
access all of your invoices when logged in.
If you are logged in when you add an item to your cart, your
user identifier will be included in the cart so it is linked
to you.
There is currently no way for you to really completely clear
your cart.
Our usage:
- to let our users select the items they want to purchase;
- to let our users purchase the items they gathered;
- to generate an invoice;
- to save items our users want to purchase later;
- to determine how to ameliorate our website;
- to see what our users would like to buy.
When you are ready to purchase some software or other items from our
website, you will first be asked for your full name and billing address
and second for your banking card numbers. (to get there, you need to
put one or more products in your cart, you need to have an account
with us and be logged in that account, and you need to have entered
a valid billing address.)
The information we ask in order to accept a banking card payment are:
- Banking card 16 digits
- Banking card type (Visa, MasterCard, etc.)
- Banking card verification code
- Banking card expiration date
This information is not sent to our servers. Instead, it is
forwarded to a third party server used only to process credit card
orders. What we get in return is whether your bank accepted the
information to process the payment and thus charge your account to
our benefit.
Our usage:
- we only forward to our banking card processor; we do not get any of that information.
As you navigate our website we will make use of cookies to create
sessions (such as a login sessions), remember things automatically
(such as which product you are interested in), and some other data.
The following explains what we do with each cookie.
You are welcome to browse our website with your browser cookie feature
turned off. You will however not be able to benefit from our Users Zone
and even some part of the Browsing Zone will not function properly (such
as the cart).
| Cookie Name: |
m2osw_product |
| Expiration: |
Quit your browser |
| Content: |
Product name |
| Zone: |
Browsing |
| Secure: |
No |
| Purpose: |
Tailor the look of our website to one of our products. |
| Cookie Name: |
m2osw_cart |
| Expiration: |
Jan 18, 2038 at 19:14:08 (You are free to delete the cookie manually) |
| Content: |
Cart identifier
Total number of items in your cart and wish list
Number of items in your cart
Number of items in your wish list
Total amount the cart costs
Your broad location (country or state)1 |
| Zone: |
Browsing |
| Secure: |
No |
| Purpose: |
Remembers what is in your cart and wish list |
| 1 |
|
Indicating your country or state is optional until you go to the check out.
By default, this entry will be set to Other unless you are logged in and you
provided your address in your account. In that case, we will try to figure out whether
you are in one of the specified country and/or state as you can select in the cart.
If not, Other is selected. At time of writing, we only detect California in the
USA since we need to compute the state and county taxes.
|
| Cookie Name: |
m2osw_session |
Expiration: |
Click on Logout or quit your browser |
Content: |
Session ID |
Zone: |
Users |
Secure: |
Yes |
Purpose: |
Know whether you are logged in |
Questions regarding these statements should be directed to
Made to Order Software Corporation. You may contact us
by email at privacy@m2osw.com,
or by postal mail at:
Customer Information Privacy Practices
Made to Order Software Corporation
9275 Blue Oak Drive
Orangevale, CA 95662
USA
|
